Warranty & After-Sales Support
Warranty and support depend on the confirmed equipment, configuration, destination and written commercial agreement.
Scope confirmation
What is reviewed for each project
Warranty terms
The covered period, components, exclusions and remedies are stated in the final quotation or contract.
Technical support
Available remote guidance, documentation, troubleshooting and service coordination are confirmed for the equipment.
Spare parts
Recommended spare parts, consumables and replacement arrangements depend on configuration and operating conditions.
Before requesting support
- Provide the order or equipment reference
- Describe the issue and operating conditions
- Include relevant photos, video, alarms or logs
- Explain checks already completed
- Do not bypass safety controls
- Follow the agreed escalation channel
Unauthorized modification, misuse, unsuitable utilities, improper installation or operation outside the confirmed scope may affect coverage. The final agreement controls if it differs from this general page.
Request after-sales support
Email the equipment reference and a clear issue description to sales@cowinlinkenergy.com.