Legal & privacy
Privacy Policy
Last updated: 12 September 2026
This policy explains how CowinLink Limited (“CowinLink”, “we”, “us”) handles personal information submitted through cowinlinkenergy.com in connection with product, technical-document and project inquiries.
Information we collect
Depending on how you use the site, we may receive your name, business email, company, country or city, telephone number if you choose to provide one in a form, product or project requirements, uploaded documents, and other information included in your message. Our web server and security tools may also record technical information such as IP address, browser type, requested URL, timestamps and error or security events.
How we use information
- to respond to inquiries and discuss requirements;
- to review product, configuration, documentation, delivery and support needs;
- to maintain inquiry records and follow up on the requested project;
- to operate, secure, diagnose and improve the website;
- to comply with applicable legal obligations and protect legitimate interests.
Submitting a routine project inquiry does not enroll you in marketing. Any future marketing opt-in would be presented separately.
Cookies and consent choices
The site uses necessary storage for operation and to save your cookie preference. Optional analytics and marketing categories are disabled unless you choose to enable them. At the date above, our current technical review did not identify an active optional analytics or advertising tag on public pages. If an optional tool is introduced, it must be assigned to the appropriate consent category before loading. See the Cookie Policy or reopen Cookie Settings.
Sharing and service providers
Information may be processed by service providers supporting website hosting, security, email delivery, form operation, data storage or technical administration. We disclose only what is reasonably needed for those services or when required by law. Project information may also be shared with relevant technical or delivery participants when needed to respond to the specific inquiry.
International processing
The website and its service providers may process information in countries different from your own. Where required, appropriate contractual or legal safeguards should be used for cross-border processing.
Retention
Inquiry records are retained for as long as reasonably needed to respond, manage the potential or active project, maintain business records, resolve disputes and meet legal obligations. Security and server records may be retained for shorter operational periods unless an incident requires longer preservation.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction or an explanation of how your information is used. Some records may need to be retained for legal, security or contractual reasons. You can change optional cookie choices at any time through Cookie Settings.
Contact
For privacy questions or requests, email sales@cowinlinkenergy.com. Please include enough detail for us to understand and verify the request.