Project support

Warranty & After-Sales Support

Warranty and after-sales scope varies by product, configuration and contract.

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Support scope

  • Confirm the written warranty period and covered components
  • Record exclusions, consumables and operating conditions
  • Define remote support, spare parts and any on-site service scope
  • Keep model, serial, fault description, photos/video and operating history for support
  • Use the quotation and signed agreement as the controlling terms

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