Refund and Returns Policy

At CowinLink Limited, we strive to provide high-quality vacuum automation and intelligent equipment solutions. If you are not completely satisfied with your purchase, we are here to assist you with our refund and returns policy.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.

  • Returns must be requested within [3] days of receiving the product.

  • Proof of purchase (receipt or order confirmation) is required.

  • Custom-made or personalized items are non-returnable unless they are defective or damaged.

2. Non-Returnable Items

Certain products are exempt from being returned, including:

  • Customized or specially manufactured products.

  • Items damaged due to misuse, improper handling, or unauthorized modifications.

  • Clearance or final sale items.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed within [X] days using the original payment method. Please note:

  • Shipping fees are non-refundable.

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

4. Exchange Policy

If you received a defective or damaged product, we will replace it with the same item. Please contact us within [X] days of receiving your order to arrange an exchange.

5. How to Initiate a Return

To start a return or refund request, please follow these steps:

  1. Contact our support team at sales@cowinlinkenergy.com with your order details and reason for return.

  2. Our team will provide return instructions, including the return shipping address.

  3. Ship the product back in its original packaging.

  4. Once we receive and inspect the item, we will process the refund or exchange accordingly.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider, as processing times may vary. If you still have concerns, contact us at [Your Email] for further assistance.

7. Contact Us

If you have any questions about our refund and returns policy, feel free to reach out to our team:

CowinLink Limited
sales@cowinlinkenergy.com
+86-755-28507414